Get to Know Us
Help & FAQ
Where do you deliver?
We deliver across India from our base in Phagwara, Punjab.
How long does delivery take?
Orders are dispatched within 1–2 business days and usually delivered within 5–7 business days from dispatch, depending on your location. See our Shipping & Delivery Policy.
How do I track my order?
Log in and open My Account → Track Shipment (or Order History) to see your order's status and courier tracking link. You can also WhatsApp us your Order ID for an update.
What payment methods do you accept?
We accept cards, UPI, net banking, and wallets through Razorpay, as well as Cash on Delivery (with a 20% advance). See Payment Methods & COD.
Can I cancel or change my order?
Yes, until the order is shipped. Open My Account → Order History, choose the order and tap Cancel Order; the refund goes back to your original payment method automatically, within 1–5 business days. Shipping and other service charges are not refundable, and a ₹99 RTO charge applies to cancelled Cash on Delivery orders. Once an order is dispatched, our Return & Refund Policy applies.
Is Cash on Delivery available?
Yes, on eligible orders. To confirm a COD order you pay a 20% advance online through Razorpay, and the rest in cash when the order arrives.
How do I return or exchange an item?
Request a return within 3 days of delivery from My Account → Order History (or on WhatsApp). Items must be unused, unwashed and in their original packaging with tags. There is no charge for a return or an exchange. Full details are in our Return & Refund Policy.
When will I get my refund?
Approved refunds are processed within 1–5 business days to your original payment method through Razorpay. The time your bank takes to show the credit may vary.
I run a store — can I stock Olinbuy products?
Yes — take a look at our Wholesale Program, Reseller Network, and Boutique & Bulk Orders options.
Still need help?
WhatsApp us at +91 75085 09080 and we'll sort it out.